Custom AI agents for your inbox, phone, and socials business.
MP Studio builds custom AI agents for Canadian businesses: email triage, routine calls, lead follow-up and social media workflows connected to your tools.
Start with a defined job, approved business knowledge and a clear handoff to your team. Automation stays within the permissions and review rules you choose.
Three jobs, handled for you
Each agent owns a channel end to end. Run one, or run all three working together.
Your inbox, handled.
An email agent can categorize messages, draft replies from approved business information and route requests to your team. You choose which replies need review and which routine tasks it may carry out.
- Reads and triages your inbox in real time
- Drafts on-brand replies that sound like you
- Answers common questions from approved business information
- Routes anything that needs a human to the right person
- Sends follow-ups within the schedule and contact rules you approve
A voice agent for routine calls.
A calling agent can answer routine enquiries, collect details and book appointments through connected tools. We define the supported call types, escalation path and approved outbound use before launch.
- Answers inbound calls with a natural voice
- Makes outbound calls — confirmations, follow-ups, reminders
- Books and confirms appointments on your calendar
- Qualifies leads and captures clean messages
- After-hours handling with a fallback when the agent cannot help
A consistent presence, on autopilot.
An agent that keeps you visible without the daily grind. It plans the calendar, writes posts in your voice, schedules everything ahead, and publishes across your platforms — so your accounts stay alive even on your busiest weeks.
- Plans a full content calendar around your business
- Writes posts in your voice and tone
- Schedules and publishes across platforms
- Keeps approved content moving through a publishing schedule
- Adapts the plan as your priorities shift
Custom agents, built around your workflow
We build agents around the way your business runs and connect the tools involved in that workflow: your email, calendar, CRM and phone system. The scope defines the job, the available information and where your team takes over.
Lead Follow-Up
Follows up on eligible leads within approved contact rules and stop conditions.
Support Triage
Reads, tags, and answers support requests — escalating only the hard ones.
Data Entry
Pulls details out of emails, forms, and calls and writes them where they belong.
Order Processing
Takes orders end to end, confirms them, and updates your systems automatically.
Reporting
Compiles the numbers you care about and delivers them on a recurring cadence.
Integrations
Plugs into the email, calendar, CRM, and phone tools you already run on.
How it works
We map the workflow
We sit down and define exactly which job you want handled — the inputs, the decisions, and what 'done' looks like.
We configure and test the agent
We configure approved knowledge, tone, tool access and escalation rules, then test representative conversations with your team.
It runs within your rules
The agent handles its agreed tasks with approval checks, activity records and human handoffs. We review failures and unanswered questions to improve it.
What you actually get back
A focused agent can help your team respond to enquiries, organize information and spend more time on work that needs a person.
Hours back every week
Offload the repetitive work that eats your day and put your team on what actually moves the needle.
Faster routine responses
Help handle common enquiries and route the conversations that need your team.
After-hours coverage
Keep supported workflows available beyond office hours, with monitoring and fallback paths.
Scale without hiring
Handle more volume as you grow without adding headcount or burning out your team.
Before an AI agent goes live
An agent needs a clearly defined job, reliable information and a way to hand work back to your team. We start with a limited workflow and test the conversations it is expected to handle.
How is an AI agent different from workflow automation?
Workflow automation follows defined triggers and rules, such as creating a reminder after a booking. An AI agent can interpret unstructured messages and choose among approved tools. Many useful systems combine both: predictable rules control the workflow while AI helps classify, summarize or draft a response.
Can my team approve responses and important actions?
Yes. We define which actions can run automatically and which need review. Sensitive or uncertain requests can be escalated to a person. The agent's scope, tool permissions, stop conditions and handoff rules are agreed before it starts handling real enquiries.
What information does an agent need?
Useful inputs include approved service information, common questions, tone examples and the workflow it will support. Connected tools need suitable account access. We agree on the data the agent can use and record; credentials and account permissions are handled through the setup process.
What needs ongoing maintenance?
Business information, integrations and AI models can change. Your scope should include how unanswered questions, incorrect responses and integration failures are reviewed. Hosting, model usage, phone services and other providers can add recurring costs, which depend on the chosen workflow and usage.
Learn more about MP Studio and how we work, or discuss your project.
Related services & business platforms
Put an agent on the job
Tell us about your email, calls, social enquiries, follow-ups or data entry. We'll help define an agent workflow, its approval rules and the tools it needs.